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Being vigilant & staying safe


Our cyber security team continually monitors potential threats and has recently seen an increase in attempted scams involving communications via text message, email, and phone. At America First, the financial security of our members is our highest priority, and we are proactively and vigilantly working to protect you. Here are a few important things you should know or do to help us keep your information safe:

  • Be skeptical of any unsolicited texts or emails you receive that ask for your personal information or tell you to click a link. If you suspect a message is not legitimate, visit the official site of the organization that allegedly sent the communication and confirm the information directly with them.
  • America First—or any other reputable financial institution—will not initiate contact with you by text, email, or phone to ask for your account number, PIN, or other sensitive personal information.
  • If you are suspicious of any calls claiming to be from a specific company, hang up. If you choose to call them back, do not use the number from which the call came. Instead, go to the company’s official site, find their contact information, and use that to verify the call’s legitimacy.
  • America First offers unique anti-fraud tools and services to our members, including Card Guard®, which can be used to quickly turn off your debit and credit cards if you suspect fraud has occurred. You can also use Card Guard to monitor transactions and set additional card security options.

It is highly likely that you will be targeted with fraudulent texts, emails or calls. Please know that just receiving them is not enough to compromise your account. However, if you engage with them and mistakenly divulge sensitive information, you should immediately change your account PIN and password in Online Banking, set up account alerts, then closely monitor your account activity. If you notice anything suspicious or unusual, visit your nearest America First branch or contact us as soon as possible. Our team will help resolve your situation and take steps to further secure your account.

Criminals are constantly finding new ways to access and steal financial resources. While America First uses cutting-edge technology to protect accounts & information, you’re also on the defensive front line. Scammers may reach out to you directly, seeking your personal data.

Remember, we’ll never reach out to you to ask for your PIN, Social Security or account numbers—either by phone or email/text.

Read on for ways to understand and prevent fraud.

Learn about some of the tricks criminals are using to steal information and rob consumers.

Keep an eye out for these red flags when you go online and interact with others.

If you’re a fraud victim or had your identity stolen, here's what to do.

Here’s everything you need to know if your Visa® card is missing.

Keeping safe

America First delivers simple, straightforward security tools that are always helpful:

If you suspect your America First account has been compromised, let us know immediately—use online banking, visit a local branch, or call 1-800-999-3961.